Shipping Policy

  1. Order Processing Time:
    We require 1 to 3 working days to process orders prior to dispatch. We are dedicated to expediting this process to ensure rapid delivery. Once dispatched, estimated delivery times range from 5 to 7 business days, depending on the destination. Delivery schedules may be influenced by public holidays, adverse weather conditions, or global health crises.
  2. Pre-Ordered or Back-Ordered Items:
    Orders containing pre-ordered or back-ordered items will have in-stock products shipped immediately, while out-of-stock items will be dispatched as soon as they become available. We appreciate your patience if you receive part of your order initially; the remaining items will be sent without further delay upon availability.
  3. Tracking Your Order:
    A confirmation email and/or SMS containing a tracking number will be sent upon dispatch. This number can be used to track the parcel's journey on our Tracking Page. Please allow 1 to 3 working days for the tracking information to be displayed.
  4. Shipping Rates and Options:
    A standard shipping charge of £4.99 applies within the United Kingdom. We offer free shipping on orders over £30. Alternatively, you may choose to pick up your items at our physical location without additional charges:

    Location for In-Store Pickup:
    Unit 8, Wow Workspaces Battersea,
    7-9 Ingate Place, Nine Elms,
    London SW8 3NS

Please present your order confirmation at the time of pickup.

  1. Address Accuracy:
    Customers must ensure the accuracy of the shipping address at the time of order placement. We strive to accommodate address corrections within a narrow window post-order placement. Immediate notification via the Shopify inbox is required should an error in the address be identified.
  2. Returns:
    Customers are accountable for the return shipping costs to our Store. For detailed guidance on returns, please refer to our Refund Policy.
  3. Lost or Stolen Packages:
    Our Store is not responsible for packages reported lost or stolen following delivery confirmation. Should your tracking information suggest that your package was delivered and you have not received it, please file a claim with the designated shipping carrier listed on our Tracking Page. For further assistance, contact our customer support team via the Shopify inbox.